The rollercoaster that almost 10% of Americans ride when diagnosed and treated for a rare disease is a tough one. After a long journey to diagnosis and finally a treatment decision, they can then face another set of challenges in navigating their insurance coverage before the actual treatment can begin.
Rare disease patients typically face uncertainty as to their coverage and expected out of pocket costs. They often have to wait weeks for a prior authorization from their insurance company, require significant training on how to properly administer their medication, and ongoing lab tests and monitoring by their provider. Not only is the disease itself taxing, the management of it can be confusing and time-consuming.
For patients and families navigating this emotional and often isolating journey of a rare diseases diagnosis, support is needed and welcomed.
HelpAround + EnvoyHealth
With these challenges in mind, we are excited to announce our partnership with EnvoyHealth on our joint mission to simplify the path to therapy for patients diagnosed with rare disease and their families. With Helparound’s robust patient concierge and EnvoyHealth’s vast patient access and support capabilities, there is an unprecedented opportunity to provide patients with a state-of-the art experience that meets them where it is easiest and most convenient for them, on their mobile phone.
Our integrated approach provides seamless support from onboarding through ongoing engagement, paving the path for an improved treatment experience for patients diagnosed with a rare disease and their caregivers.
How it works
Together, EnvoyHealth and Helparound will offer the following through our patient concierge service:
● Chat support when it is convenient for patients and caregivers
● Clinical support and education about their disease and their treatment
● Reminders to make sure clinical testing requirements are clear and met on time
● Patented patient matching technology for optimal peer support
● Disease-specific communities for both patients and caregivers
● Reimbursement and insurance consulting
● Access to financial support tools
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