Simplify the specialty patient’s experience
We make pharma’s life easier by making patients’ lives easier.
Your patient’s journey is unnecessarily complex.
High Patient Dropoffs. Poor Clinical Outcomes. Lost Opportunities to Help.
Let’s simplify it together.
YOUR PATIENTS drop off before they even get to therapy—due to the complex maze of paperwork, processes, policies and obstacles they have to navigate from Day 1.
YOUR PATIENTS drop off while they’re on therapy—due to the overwhelming challenges of complex dosing, side effects and isolation.
HelpAround minimizes specialty patient dropoff by simplifying the patient journey—through onboarding and beyond.
HelpAround: A Mobile Concierge for Every Step in the Journey
HelpAround snaps on to your brand’s existing patient support systems to provide your patient with a tool that is always with them—their phone. Whether your patients prefer SMS updates, mobile web or a downloadable app, HelpAround caters to their channel(s) of choice.
Each feature is designed to specifically address your patients’ and caregivers’ unique pain points. The result? Improved adherence through onboarding and beyond.
Specialty patients and their caregivers need to:
- Live case manager chat
- Prior Authorization updates
- Medication shipment tracking
- Peer matching
- Live case manager chat
- Patient education & support resources
- Co-Pay card onboarding
- Financial assistance program onboarding
- Onboarding and continuing patient education
- Appointment reminders
- Refill reminders
Easy, Seamless Connectivity to All Your Major Partners
Deep Expertise for Every Therapy Type
We’ve worked with pharma brands across a wide range of therapy types and understand the unique challenges associated with each.
Client Quote – Samantha, Brand Manager
Client Quote – Gregg, Procurement
Do you have to download an app to use HelpAround?
Our goal is to make you and your specialty patients’ lives easier. Our mobile platform—whether it takes the form of an app, mobile web or SMS—engages your patients with the right messaging, reminders and support services at the right time. We give you the insights you need, and your patients the guidance they want.
What if I already have a robust patient support services program and/or hub?
Then you’re exactly the type of partner we’re looking for. HelpAround augments pharma brands’ existing services and consolidates the patient experience into a centralized, easy-to-use mobile concierge. We have multiple APIs to make it easy and fast to connect with us, streamlining the affordability, dispensing, communication, and nursing components that make up the last mile of patient onboarding.