Alert FAQ

This is a short list of our most frequently asked questions.

For more information about Alert, or if you need support, please contact us.

ABOUT

What is Alert?

Alert is a user-friendly service designed by HelpAround, that connects users with three pre-designated contacts at critical times.

The Alert app provides users with unlimited conference calling and text messages with three emergency contacts. A simple tap on the Alert button automatically notifies the pre-designated contacts of the user’s exact location. If Alert Voice is activated, all of them are also simultaneously added to a dedicated, private conference call, so they can easily troubleshoot the situation together.


Alert is available for iPhone, Android and the Apple Watch.

What does Alert do?

Our Alert service provides users with unlimited private conference calling with their emergency contacts as well as unlimited text messages that are automatically sent out to notify emergency contacts of their loved one’s exact location.

A simple shake of the phone or a tap of the button within the app, and a text message is sent out with the user’s location to the key contacts. At the same time, Alert creates a dedicated, private conference call and adds them in, so they can figure out what’s going on and help.

Who is it for?

Alert is for anyone who wants to know when their loved one needs them: parents, siblings, teenagers, grandparents and caregivers, students and more. And for them, Alert makes sure that they can reach the people they trust in the moment they need them most.

INSTALLING ALERT

Where do I find Alert?

There is an app for Alert. Check it out on the App Store and Google Play.

Can I use Alert on my phone?

Alert is available for download and works on both iPhones and Androids.

How can I install Alert on my Apple Watch?

First, download the Alert app on your iPhone. Then, you'll have to add Alert to your "complications". To do so, go to the Watch app on your iPhone, tap on "Complications" and simply add "Alert".
In case you don't see "Complications" as one of the options listed, it means that you're still on an older iOS version. You will have to update both your iPhone and Apple Watch to the latest software version. After that, you will able to send an Alert with a simple tap on your wrist!

What about Windows phones?

The app for our Alert service is not available on Windows phones. Sorry Windows folks, we know that sucks... We keep you in mind though.

HOW DOES ALERT WORK ?

How do I activate Alert?

Shaking the phone, or tapping the big Alert button, automatically activates Alert: it notifies by text message and calls all emergency contacts. Alert also makes sure not to go off by mistake: a shake of the phone when the app is not active does not activate it. And even if you launch the app and tap the button, Alert counts down 5 to 1 so you have enough time to stop it.

How many people can I add as key contacts?

You can add up to 3 people as your key contacts. We see users add parents, spouse and friends as their trusted helpers.

Which countries does Alert service?

Alert is available worldwide! Yay!

What if one of my key contacts is on a trip abroad? Would I be charged for an international call?

When Alert creates a conference call with your key contacts and adds them in, it does not actually dial from your phone; it uses your data service or WiFi connection to create that call. Therefore, if your contact happens to be abroad, don’t freak out, you’re not going to be charged for an international call -- Phew... ;)

Why do i need to give you access to my location?

Giving access to your location allows Alert to share it with your key contacts when you tap the Alert button.

Why are you asking access to my Health data?

Giving us access to your Health data is not mandatory. However, it allows us to access blood glucose readings from your Apple’s health app and makes it possible for us to offer you to trigger an alert whenever we detect low numbers.

Why should I allow push notifications from Alert?

Letting push notifications from Alert come through allow us to notify you if we see that some health data might require your attention.

Why am I asked to provide my phone number?

Alert needs to verify your phone number because we identify your account this way. Besides, we need your phone number to make sure that when your key contacts receive the toll-free conference call from Alert, they’ll see an incoming call from your number. The incoming call won’t be coming from an unknown caller that could weird them out and prevent them from answering when you actually need them -- yes we thought about this one too :)

How is Alert integrated with the Diabetes Helpers app?

In addition to alerting your key contacts, Alert can notify nearby users of the Diabetes Helpers app.

Diabetes Helpers is a free app available on iPhone and Android. Its patent-pending profile-matching technology connects people with diabetes with the resources most relevant to their needs, either during sudden health crises (e.g. when caught without blood glucose test strips or EpiPen), or for context-specific health management issues (e.g. looking for a new endocrinologist). As the first ‘sharing economy’ service for consumer health, it helps alleviate the loneliness experienced by many who live with a chronic condition, by giving them the tools to care for one another.

HOW MUCH DOES IT COST ?

How much does it cost to subscribe to the Alert service?

Alert and its text messaging features are provided at no cost to the user.

Unlimited Alert Voice calls are offered to premium users only. After using up your three free calls, you can upgrade by choosing between a monthly or annually subscription to enjoy unlimited conference calling, for only 33 cents per day ($9.99 per month or $99.99 per year).

How can I contact your support team regarding billing issues or if I have any questions about my subscription?

For any questions regarding your Alert subscription or billing issues, please write to the HelpAround Team, support@helparound.co, and a HelpAround Ninja will get back to you shortly.

What about volume licensing?

We offer discounts for volume licensing to patients organizations so they can provide their members with Alert as well as custom services such as access to a 24/7 help line. Contact us at team@helparound.co to learn more about it.

What’s coming next?

We’re working on adding cool features to give more options to caregivers. We’re also working on more integrations with the Diabetes Helpers app by HelpAround.